The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
KatreSilver is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
KatreSilver may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 26.11.2018
What we collect
We may collect the following information:
customer name and address
informations related to orders and customization requests.
What we do with the information we gather
Order preparation and shipping.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Writing via etsy conversation or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties. We do not use your personal information to any kind of promotion.
You may request details of personal information which we hold about you under the Data Protection Act.
To personalize any item please include a note with your order. You can also contact us or request custom orders.
Australia: 10-24 business days
Canada: 10-21 business days
France: 8-15 business days
Germany: 8-15 business days
Italy: 8-15 business days
United Kingdom: 8-15 business days
United States: 10-21 business days
Europe: 8-15 business days
Australia, New Zealand and Oceania: 10-24 business days
Our production time is 1 businessday
PTT (Turkish Postage service with tracking number )